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Opiniones (11)
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Fantastic Customer Service
I have been a loyal customer of Hosting.co.uk since June 2014 - almost 9 years now. Have gone out of my way to leave a positive review as their service, from hosting to customer service, has been fantastic the entire time. Ivan is particularly helpful (as well as Michiel), always resolving my support issues promptly and effectively. I can see a few negative reviews but are clearly from people who do not work within the industry, with no technical knowledge at all, hoping to save a few pound by doing things themself but expecting whole different service to what should reasonably be expected from a hosting company. Nothing but praise for the company, looking forward to expanding my business in the new year and I wouldn't be able to do it without you guys. Thank you guys.
Hosting.co.uk customer review
I had been using my previous web hosting company for about the last 20 years, when i received 30 days notice of what was going to mean a massive price increase. Finding a new hosting company was a daunting task, but so far i have to say moving to hosting.co.uk has been the best thing ever!! Hosting.co.uk have done everything that was advertised, at rapid speed and everything so far has worked first time without any problems or the need to contact them for any extra support. I highly recommend hosting.co.uk and hopefully I will be using them for many years to come.
Just wanted to share a few words about …
Just wanted to share a few words about how impressed I am since changing my hosting over from 'SmartHosting' to Hosting.co.uk... Amazing customer service... Nothing is too much trouble... Fast response times Super fast website speeds Best value service to performance I've come across Highly recommended A+
Eficiente servicio de envío
Quería compartir mi experiencia reciente con Hosting.co.uk. Después de cambiar mi hosting a ellos, el envío ha sido rápido y sencillo. Me ha permitido disfrutar rápidamente del servicio que ofrece la empresa.
Hack wordpress sites and put in…
Hack wordpress sites and put in redirects to there own site. Absolutely no reason why my site should re-direct to them when in the same industry.
Hiking prices for a worse service
I moved a site to them several years ago and after experiencing issues (it is a large site) I agreed to upgrade the service. Since then things have been going steadily downhill, and yet the cost is quickly climbing. It's funny how companies need you to actively opt-in just to join a newsletter yet a company can just hike their prices and start taking your money without authorization, and claim they told you, as if that's in any way sane. This should be criminal. If you are changing the terms of payment you are forming a new agreement, this requires conscious agreement from both parties, more than just an email that they probably know would go straight to a spam folder. I'm in the process of moving my business from them to another host I've been dealing with for 5 years without a problem, and it will cost me 75% less.
Shocking Support
I have so many clients with you guys but when one client moves you feel it's okay not to assist and make life difficult. Backups are essential and you can't provide one as per one of your level 2 techies, come on try pull the other leg. Shocking to say the least. Time to make contact with existing clients just to let them know what they are in for
They literally stole $149 from me
They failed to register a custom domain and did not refund my money even though I asked them several times to Refund. They literally stole $149 from me. I hope someone can help me file a legal charge against them.
Appalling Service
Appalling Service. I took out their "Ultimate" package that boasts: Unlimited Disk Space, Unlimited Data Transfer, Unlimited unique sites, Unlimited Email Accounts and Unlimited Databases, you get the idea: unlimited. Unfortunately, once i'd invested quite a significant amount of time into transferring services over to them, their offering became clearly, well, limited. This only became clear when I was running out of "file" storage. They call this an inode limit. I took this up with the company and I was shocked by the tone of the response when I asked them to consider waiving this and updating their website in future. Instead, they flatly refused and I found their response rather rude. Whilst I had not checked the terms and conditions (when unlimited storage is advertised, you don't expect there to be a catch within the terms and conditions - fair use would be fine). The company clearly felt that imposing a file limit (without stating this at all) was a fair use strategy. That logic is lost on me i'm afraid. If there are any changes on their website, please check out the internet archive website to see cached copies of their content as it previously appeared. They can't erase history. I've also took prints of the website and the terms and conditions section that does not mention that the unlimited disk space is in fact not unlimited at all. In my opinion, it's a mean trick. It's against the terms and conditions to use names on here I believe so I have simply copied the message that I received when I politely raised this with them: "Hi again, 1. we are not reselling ionis, we have our own Hardware in our own Racks in Britain, Luxembourg and the States. 2. Be ensured that we will review within the next days the offering on site, and where needed communicate technical limits. Please understand that there are limits which put software or clients at risk, risk can be that it slows down a system heavily or even generates errors. I will not question technical limits put in place by Sysadmins. I don't care if somebody is 50p cheaper, for us it is more important to provide quality for an inexpensive price. It is not our intention to be the cheapest. Other try to be the cheapest and charge in the next billing period big money. This is not our intention. If you misunderstood our offer or if it was not clear, I am very sorry about that. We will improve the language. If you are looking for the cheapest possible offer with more than 25k inodes we are maybe not your supplier. Further more with the price increase of cPanel some time ago, some companies will increase the prices soon. Let us know if we should refund the money to your account/CC." I immediately put a request in to the company that manages my domain for me to forward the name servers back to my original hosting company (who I have not formally left yet) and I didn't make any further comment. Whilst I wasn't sure about which company i'd be able to access my files from, I kept my mouth shut. Now I have my files back, I shall be immediately closing my account and I am requesting a full refund from them to the debit card I paid on. If this is not forthcoming, i'll raise a recharge via my bank. As soon as we had had the conversation (that resulted in the message earlier) I noticed a mark decrease in speed (in downloading my full website backup), this may or may not have been intentional - I can't prove either way. I could no longer log in to the server via FTP using the temporary details that they provide (for before your Domain is pointed to them). I filed a ticket and there was no response. Clearly, when you are not going to continue with them, they won't assist you with leaving, even though a lot of time has been lost and there has been unneccessary pressures placed on my ISP (and others) for no purpose at a time of international crisis (one of my projects is a crisis response effort that has been delayed by two days by this company). As others have said, avoid.
We have been with Hosting.co.uk for a…
We have been with Hosting.co.uk for a year. Nothing but problems. Terrible service. Our entire membership site has gone down yet agian (along with the four other websites we have) and outside experts have reviewed the issue only to tell us it's a problem with thier server. They've actually said that it's beyond their knowledge. Never, ever switch to these people. We have hundreds of people that now cannot access our platform.
Shocking
Shocking! Absolutely shocking! We have been without service all day and little response on the open ticket. No complaints or escalation procedure! and no phone number. They mess up payments, suspend account and then take a day to get it back on (if that ever actually happens) They have absolutely no understanding of the importance of a complete outage on your server... No e-mail (10 members of staff now not working) no microsite and 3 websites down! Seriously not good enough. Will be moving services away.
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Appalling Service
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